• What payment methods can I use on Kado?

  For international payments, Kado accepts debit cards, credit cards, and SEPA Instant transfers. In the U.S., you can use debit cards, credit cards, ACH transfers, or Wires to purchase crypto via Kado. Please see our supported countries for more details. If using a card, we recommended using a debit card, as credit card issuers decline crypto transactions more frequently than debit cards.Popular

• Where is Kado Operational?

  Kado Ramp is live in 150+ countries, and all US states except for New York and Texas due to state regulation. Please see our supported countries list The countries Kado is NOT live in are listed below: Afghanistan Algeria Bangladesh Belarus Bolivia Burkina Faso Cameroon Cape Verde Central African Republic China Colombia Congo (the Democratic Republic of the) Congo (the) Cuba Côte d'Ivoire Egypt Eritrea Ethiopia Ghana Haiti HondurPopular

• Why do you require KYC?

  Kado's banking partners legally require KYC for all onramp/banking activities. KYC helps protect against fraud and suspicious activities. Additionally, this allows Kado to raise limits for all users, in tandem, as opposed to other service providers without KYC and lower limits. We take the security and compliance of our customers very seriously, and we have a thorough process in place to ensure that all accounts meet the necessary requirements.Popular

• How long does KYC take?

  If the information you've provided is accurate and the documents provided are clear and readable, our automatic KYC process should take just a few minutes. If the automated KYC process is not successful, the information will be manually reviewed over the next few days and we'll follow back up with you.Popular

• How long does a Kado Ramp transaction take?

  The assets should show up in your wallet in less than 10 minutes if the payment method used is a debit/credit card or bank transfer. Wire transfers can take a few hours or up to 2-3 days. If you still don't see it after the time previously stated, please reach out to support@kado.money.Popular

• What assets can I purchase with Kado?

  At the moment, Kado supports BTC, ETH, USDC, USDT, OSMO, AVAX, SOL, MATIC, XLM, ATOM, DAI, INJ, LTC, SCRT, STARS, WHALE, CMDX, XKI, XPLA, REGEN, BLD, and IST. Kado is always working to expand to new assets.Popular

• What are the fees for Kado?

  The current fee structure for Kado is:Some readers

• How do I reset my Kado password?

  After signing into your Kado account, go to "My Account", and under "Contact Information" next to "Password" - click "Change".Some readers

• Who is your banking partner for KYC?

  At the moment, we partner with Fortress Trust to complete an automatic KYC as well as manual review in the US and internationally. We may onboard additional vendors for KYC as our offerings expand.Some readers

• Will there be a foreign transaction fee if I'm outside of the US?

  While we don't trigger any additional fees from our side, depending on your bank or card issuer, your financial institution may impose additional fees depending on their policies.Some readers

• I'm not in a region that has a readily available Government Tax ID Number, e.g. Australia

  If you do not have a Government Tax ID Number like an Australian Tax File Number (TFN), you can input your Passport or Driver's License number. This field can not be blank.Some readers

• What are you storing from the KYC process?

  We store your email, phone number, and country. The rest of the data is sent to our banking partner to store. If you have any further questions, would like a download of your data, or would like us to delete your record, please email support@kado.money.Few readers

• Why do you require a Tax ID number? e.g. SSN, TIN, NIN

  Kado's banking partners require this information to KYC for all on-ramp activities. KYC helps us protect against fraud and suspicious activities. This is a common step in Web3 on-ramping due to partner policies and regulations.Few readers

• What if I don’t have a crypto wallet that is currently supported by Kado Ramp?

  We currently support Metamask, Phantom, and Keplr with direct integrations. You can also manually enter your wallet address to send funds directly. If the wallet you have is compatible with the asset you desire, Kado will be able to send funds directly to it.Few readers

• Are payments charged in the selected currency?

  Credit and debit card purchases are charged in the selected currencyFew readers

• How is my personal information protected?

  Your personal information is encrypted in transit between our hosted systems, and protected via SSL/HTTPS. PII is not stored on our systems, with the exception of email, country code, and phone number, which are encrypted in storage. We are currently also undergoing security audits with Halborn with no critical issues identified in our Cloud, Dev-Ops, or Application architectures.Few readers

• Why isn't my bank transfer showing up in my bank statement?

  There is typically a delay of a few days for the transfer to show up in your bank account statement as the transaction settles.Few readers

• Can Kado help other dApps utilize a stablecoin<>fiat onramp?

  Yes, Kado is working to accommodate both consumer and enterprise/dApp on and off-ramp needs. Please contact partners@kado.money with information about your project to learn more.Few readers

• Can you please delete all of my customer data?

  Sure, please send your request to support@kado.money.Few readers

• I'm seeing a problem with my transaction

  Please reach out to support@kado.money and we'll be happy to assist.Few readers

• Can I get a download of all of my data?

  Sure, please send your request to support@kado.money.Few readers

• How do I know my transaction went through?

  You will receive a confirmation email from Kado for each successful transaction.Few readers

• What credit cards does Kado Ramp support?

  Kado Ramp supports all credit cards except American Express.Few readers

• Is my bank supported by Kado Ramp?

  Kado currently supports all bank transfers.Few readers

• What wallets does Kado Ramp support?

  Kado allows you to one click connect to Keplr, Meta Mask, and Phantom wallets. You can connect to other chain-compatible wallets but you will have to connect them by entering the wallet address and memo.Few readers

• What happens if my wire transfer doesn't go through?

  A wire transfer not going through can mean a variety of things. The first step is to make sure the asset you sent is compatible with the wallet you sent tokens to. If the transaction states that it has failed, you will need to contact your bank.Few readers

• Can I send funds to a wallet other than MetaMask, Phantom, or Keplr using Kado Ramp?

  You can send funds to a different wallet by clicking "Send To" and input the wallet address you want to send funds to. Make sure to check if the desired wallet requires memo input.Few readers

• Can I use Kado ramp in New York?

  Kado Ramp is not currently available in New York.Few readers

• What is the wire transfer minimum?

  We currently have a minimum of $10 on all payment methods for our ramp.Few readers

• What is a Memo?

  A Memo is an additional address feature necessary for identifying a transaction recipient beyond a wallet address. For exchanges that have a significant amount of customers, it is not optimal to have an individual wallet address for each customer. Customers send to a single address and add a memo (or destination tag) to indicate which deposit belongs to which user. When sending to an exchange or 3rd party platform, always double check if a memo is required. If you forget to include the memo, aFew readers

• How do I know the asset I choose is compatible with the wallet selected?

  Kado supported wallets will show if an asset is compatible or not. Wallets that require manual address will need to be vetted by the user.Few readers

• What's the card minimum for Kado?

  We currently have a minimum of $10 on all payment methods for our ramp.Few readers

• Does it matter what wallet I send assets to?

  Yes. You cannot send any asset to any wallet. Certain assets are compatible with certain wallets and blockchains.Few readers

• Can I buy an NFT using Kado Ramp?

  We do not currently offer the ability to buy NFTs directly through Kado Ramp.Few readers

• What blockchains are compatible with the Bitcoin?

  Users can only send Bitcoin to the Bitcoin blockchain.Few readers

• What assets are compatible with the Injective blockchain?

  Currently, Kado users can send USDT to the Injective blockchain.Few readers