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• What payment methods can I use to buy stablecoins on Kado Ramp?

  Currently debit cards, credit cards, and ACH bank transfers are enabled on Kado Ramp. If you’re based in the US, it is suggested you use the ACH bank transfer method. If you’re based outside the US, it is suggested you use debit/credit cards. Depending on your payment method, your bank may issue other fees on their end. We recommend using a bank transfer, and a debit card instead of a credit card, as credit card issuers may issue a Cash Advance fee.Very popular

• Where is Kado Ramp Operational?

  Kado Ramp is live in all US states, except for New York due to state regulation. Kado Ramp is live in all countries except where the country code is “RU”, “CN”, “UA”, “KP”, “ZW”, “YE”, “SY”, “VE”, “NI”, “LY”, “IQ”, “IR”, “CU”, “BLR”.Very popular

• Why do you require KYC?

  Kado's banking partners legally require KYC for all onramp/banking activities. KYC helps protect against fraud and suspicious activities. Additionally, this allows Kado to raise limits for all users, in tandem, as opposed to other service providers without KYC and lower limits.Very popular

• What are fees for Kado Ramp?

  We've listened to the community and worked hard to reduce fees as much as we can. We charge a flat $2 fee for ramp transactions up to $1000. Depending on your payment method, your bank may issue other fees on their end. We recommend using a bank transfer, and a debit card instead of a credit card, as credit card issuers may issue a Cash Advance fee.Very popular

• How can I raise my daily spend limit on Kado Ramp?

  Kado Ramp has different account levels with different spend limits. All new users start at Level 1 with a $500 daily limit. In the spirit of fraud protection and proving trustworthiness with the platform, users can raise their spend limit and account levels by going through KYC approval and transacting on the platform. Customers become eligible for limits of $1,500 per day after 14 days, and $3,000 per day after 28 days.Very popular

• How long does KYC take?

  If the information you've provided is accurate and the documents provided are clear and readable, our automatic KYC process should take less than two minutes. If the KYC process is not successful, we will manually review the information over the next few days and get back to you.Very popular

• How long does a Kado Ramp transaction take?

  After confirming the disbursement email, the stablecoins should show up in your wallet in less than 10 minutes. If you still don't see it after 30+ minutes, please reach out to support@kado.money.Very popular

• What stablecoins can I purchase with Kado Ramp?

  At the moment, we support UST / TerraUSD, but Kado is always working to expand to new stablecoins.Very popular

• Why do I keep getting a 3DS error when going through a Kado Ramp purchase with my card?

  3DS issues arise when your bank sees something suspicious about the transaction, like if you're on-ramping large amounts, if it's your first time using this card, or if you're on-ramping from somewhere far from your billing address. If it's your first time trying a card through Kado Ramp, we suggest starting with smaller amounts, e.g. $25, to "warm up" the card and build a trustworthy history. In some cases if you're consistently getting 3DS errors, regardless of small amounts, some banks willPopular

• What is my Kado password?

  If this is your first time signing up for Kado Ramp, but you have an existing Kado Pay account, then your password will be your Kado Pay password. If you forgot your password go to menu -> sign in -> forgot password.Some readers

• Will there be a foreign transaction fee if I'm outside of the US?

  While we don't trigger any additional fees from our side, depending on your bank or card issuer, your financial institution may impose additional fees depending on their policies.Some readers

• Who is your banking partner for KYC?

  At the moment, we partner with Prime Trust to complete an automatic KYC as well as manual review in the US and internationally. We may onboard additional vendors for KYC as our offerings expand.Few readers

• I'm not in a region that has a readily available Government Tax ID Number, e.g. Australia

  If you do not have a Government Tax ID Number like an Australian Tax File Number (TFN), you can input your Passport or Driver's License number. This field can not be blank.Few readers

• What are you storing from the KYC process?

  We store your email, phone number, and country. The rest of the data is sent to our banking partner to store. If you have any further questions, would like a download of your data, or would like us to delete your record, please email support@kado.money.Few readers

• Why is there a daily spend limit on Kado Ramp?

  There is a daily spend limit because Kado Ramp is a new service, and we are scaling this service responsibly. Daily spend caps are consciously managed and subsequently raised as our banking infrastructure grows more robust.Few readers

• Why do you require a Tax ID number? e.g. SSN, TIN, NIN

  Kado's banking partners require this information to KYC for all on-ramp activities. KYC helps us protect against fraud and suspicious activities. This is a common step in Web3 on-ramping due to partner policies and regulations.Few readers

• What if I don’t have a crypto wallet that is currently supported by Kado Ramp?

  In order to complete a transaction on Kado Ramp, you need to enter the (supported) wallet address to send funds. If you do not have a wallet set up, use this tutorial to set one up.Few readers

• Are payments charged in the selected currency?

  No, currency conversions on the website are for convenience only. All transactions are processed in USD.Few readers

• How is my personal information protected?

  Your personal information is encrypted in transit between our hosted systems, and protected via SSL/HTTPS. PII is not stored on our systems, with the exception of email, country code, and phone number, which are encrypted in storage. We are currently also undergoing security audits with Halborn with no critical issues identified in our Cloud, Dev-Ops, or Application architectures.Few readers

• Can I use a VPN with Kado Ramp?

  No, VPNs can not be used with Kado Ramp. This is due to our vendor/partner's fraud prevention policies to ensure nobody else may be using your identity and/or financial information.Few readers

• Why isn't my bank transfer showing up in my bank statement?

  There is typically a delay of a couple days for the transfer to show up in your bank account as the transaction settles.Few readers

• I don't see my disbursement email to confirm my purchase.

  Check your Promotions or Spam folder, if the email is not in your inbox. Contact support at support@kado.money if you require further assistance.Few readers

• Can Kado help other dApps utilize a stablecoin<>fiat onramp?

  Yes, Kado Ramp is working to accommodate both consumer and enterprise/protocol on/off-ramp needs. Please contact partners@kado.money with information about your project to learn more.Few readers

• I'm seeing a problem with my transaction

  Please reach out to support@kado.money and we'll be happy to assist.Few readers

• Can you please delete all of my customer data?

  Sure, please send your request to support@kado.money.Few readers

• Can I get a download of all of my data?

  Sure, please send your request to support@kado.money.Few readers