• What payment methods can I use on Kado?

  Kado accepts debit/credit cards internationally and ACH or Wires in the U.S. Please see our supported countries for more details. If using a card, we recommended using a debit card, as credit card issuers decline crypto transactions more frequently than debit cards.Popular

• Where is Kado Ramp Operational?

  Kado Ramp is live in 140+ countries, and all US states except for Connecticut, New York, North Carolina, Texas, South Dakota, and Hawaii due to state regulation. Please see our supported countries list The countries Kado Ramp is NOT live in are listed below: Afghanistan Algeria Bangladesh Belarus Bolivia Burkina Faso Cameroon Cape Verde Central African Republic China Congo (the Democratic Republic of the) Congo (the) Cuba Côte d'IvoirePopular

• Why do you require KYC?

  Kado's banking partners legally require KYC for all onramp/banking activities. KYC helps protect against fraud and suspicious activities. Additionally, this allows Kado to raise limits for all users, in tandem, as opposed to other service providers without KYC and lower limits. We take the security and compliance of our customers very seriously, and we have a thorough process in place to ensure that all accounts meet the necessary requirements.Popular

• How long does KYC take?

  If the information you've provided is accurate and the documents provided are clear and readable, our automatic KYC process should take just a few minutes. If the automated KYC process is not successful, the information will be manually reviewed over the next few days and we'll follow back up with you.Popular

• How can I raise my daily spend limit on Kado Ramp?

  Kado Ramp has different account levels with varying spending limits. All new users start at Level 1 with a daily spending limit of $500. To increase their spending limit and raise their account level, users can go through the Know Your Customer (KYC) approval process and complete transactions on the platform. This helps to protect against fraud and build trust on the platform. Customers become eligible for a daily spending limit of $1,500 after meeting the following criteria: 14 days have pasPopular

• How long does a Kado Ramp transaction take?

  After confirming the disbursement email, the assets should show up in your wallet in less than 10 minutes if the payment method used is a debit/credit card or bank transfer. Wire transfers can take a few hours or up to 2-3 days. If you still don't see it after the time previously stated, please reach out to support@kado.money.Popular

• What assets can I purchase with Kado Ramp?

  At the moment, we support USDC, USDT, SOL, ETH, AVAX, MATIC, ATOM, DAI, and BTC. Kado is always working to expand to new assets.Popular

• Why do I keep getting a 3DS error when going through a Kado Ramp purchase with my card?

  3DS issues arise when your bank sees something suspicious about the transaction, like if you're on-ramping large amounts, if it's your first time using this card, or if you're on-ramping from somewhere far from your billing address. If it's your first time trying a card through Kado Ramp, we suggest starting with smaller amounts, e.g. $25, to "warm up" the card and build a trustworthy history. In some cases if you're consistently getting 3DS errors, regardless of small amounts, some banks willPopular

• How do I reset my Kado password?

  After signing into your Kado account, go to "My Account", and under "Contact Information" next to "Password" - click "Change".Popular

• Who is your banking partner for KYC?

  At the moment, we partner with Prime Trust to complete an automatic KYC as well as manual review in the US and internationally. We may onboard additional vendors for KYC as our offerings expand.Some readers

• Will there be a foreign transaction fee if I'm outside of the US?

  While we don't trigger any additional fees from our side, depending on your bank or card issuer, your financial institution may impose additional fees depending on their policies.Some readers

• I'm not in a region that has a readily available Government Tax ID Number, e.g. Australia

  If you do not have a Government Tax ID Number like an Australian Tax File Number (TFN), you can input your Passport or Driver's License number. This field can not be blank.Some readers

• What are you storing from the KYC process?

  We store your email, phone number, and country. The rest of the data is sent to our banking partner to store. If you have any further questions, would like a download of your data, or would like us to delete your record, please email support@kado.money.Some readers

• Why do you require a Tax ID number? e.g. SSN, TIN, NIN

  Kado's banking partners require this information to KYC for all on-ramp activities. KYC helps us protect against fraud and suspicious activities. This is a common step in Web3 on-ramping due to partner policies and regulations.Few readers

• Why is there a daily spend limit on Kado Ramp?

  There is a daily spend limit because Kado Ramp is a new service, and we are scaling this service responsibly. Daily spend caps are consciously managed and subsequently raised as our banking infrastructure grows more robust.Few readers

• What if I don’t have a crypto wallet that is currently supported by Kado Ramp?

  We currently support Metamask, Phantom, and Keplr with direct integrations. You can also manually enter your wallet address to send funds directly. If the wallet you have is compatible with the asset you desire, Kado will be able to send funds directly to it.Few readers

• What is the fee structure for Kado Ramp?

  The current Kado fee structure is $2 for ACH bank transfers, 3% on debit/credit cards, and $20 for wiresFew readers

• I don't see my disbursement email to confirm my purchase.

  Check your Promotions or Spam folder if the email is not in your inbox. Contact support at support@kado.money if you require further assistance.Few readers

• How is my personal information protected?

  Your personal information is encrypted in transit between our hosted systems, and protected via SSL/HTTPS. PII is not stored on our systems, with the exception of email, country code, and phone number, which are encrypted in storage. We are currently also undergoing security audits with Halborn with no critical issues identified in our Cloud, Dev-Ops, or Application architectures.Few readers

• Are payments charged in the selected currency?

  Credit and debit card purchases are charged in the selected currencyFew readers

• Why isn't my bank transfer showing up in my bank statement?

  There is typically a delay of a few days for the transfer to show up in your bank account statement as the transaction settles.Few readers

• Can Kado help other dApps utilize a stablecoin<>fiat onramp?

  Yes, Kado is working to accommodate both consumer and enterprise/dApp on and off-ramp needs. Please contact partners@kado.money with information about your project to learn more.Few readers

• Can you please delete all of my customer data?

  Sure, please send your request to support@kado.money.Few readers

• I'm seeing a problem with my transaction

  Please reach out to support@kado.money and we'll be happy to assist.Few readers

• Can I get a download of all of my data?

  Sure, please send your request to support@kado.money.Few readers

• Is there a Kado Ramp daily sell limit?

  Kado Ramp has three different tiers for sell limits. Tier 1 24-Hour Limit: $500.00 Tier 2 24-Hour Limit: $1,500 Tier 3 24-Hour Limit: $3,000 To learn how to move up tiers click "Limits" on the Kado Dashboard.Few readers

• What is the Kado Ramp daily spend limit?

  Kado Ramp has three different tiers for spending limits. Tier 1. 24-Hour Limit: $500.00 Tier 2. 24-Hour Limit: $1,500 Tier 3. 24-Hour Limit: $3,000 To learn how to move up tiers click "Limits" on the Kado Dashboard.Few readers

• How can I upgrade my tier?

  To increase from Tier 1 to Tier 2, you must use Kado Ramp for 14 days, make 5 orders, and purchase a minimum of $1,500.00. In order to move from Tier 2 to Tier 3, you must have used Kado Ramp for 28 days, made 10 orders, and purchased a minimum of $3,000.00. Below is the full tier list for Kado Ramp. Tier 1. 24-Hour Limit: $500.00 Account activated Name and address submitted KYC document uploaded Tier 2. 24-Hour Limit: $1,500.00 First order 14+ days ago 5+ orders total Purchased more thanFew readers

• Is my bank supported by Kado Ramp?

  Kado currently supports all bank transfers.Few readers

• What wallets does Kado Ramp support?

  Kado allows you to one click connect to Keplr, Meta Mask, and Phantom wallets. You can connect to other chain-compatible wallets but you will have to connect them by entering the wallet address and memo.Few readers

• What credit cards does Kado Ramp support?

  Kado Ramp supports all credit cards except American Express.Few readers

• Can I send funds to a wallet other than MetaMask, Phantom, or Keplr using Kado Ramp?

  You can send funds to a different wallet by clicking "Send To" and input the wallet address you want to send funds to. Make sure to check if the desired wallet requires memo input.Few readers

• Can I use Kado ramp in New York?

  Kado Ramp is not currently available in New York.Few readers

• What is the wire transfer minimum?

  We currently have a minimum of $10 on all payment methods for our ramp.Few readers

• Does my transaction go through if I didnt get an email to confirm it?

  Transactions on Kado Ramp will only go through if you receive a confirmation email.Few readers

• What happens if my wire transfer doesn't go through?

  A wire transfer not going through can mean a variety of things. The first step is to make sure the asset you sent is compatible with the wallet you sent tokens to. If the transaction states that it has failed, you will need to contact your bank.Few readers

• How do I know my transaction went through?

  Your transaction will go through if you receive an email from us to authorize the transaction, and click confirm.Few readers

• How do I know the asset I choose is compatible with the wallet selected?

  Kado supported wallets will show if an asset is compatible or not. Wallets that require manual address will need to be vetted by the user.Few readers

• What is a Memo?

  A Memo is an additional address feature necessary for identifying a transaction recipient beyond a wallet address. For exchanges that have a significant amount of customers, it is not optimal to have an individual wallet address for each customer. Customers send to a single address and add a memo (or destination tag) to indicate which deposit belongs to which user. When sending to an exchange or 3rd party platform, always double check if a memo is required. If you forget to include the memo, aFew readers

• What's the card minimum for Kado?

  We currently have a minimum of $10 on all payment methods for our ramp.Few readers

• Does it matter what wallet I send assets to?

  Yes. You cannot send any asset to any wallet. Certain assets are compatible with certain wallets and blockchains.Few readers

• What assets are compatible with the Injective blockchain?

  Currently, Kado users can send USDT to the Injective blockchain.Few readers

• What blockchain does my web3auth wallet run on?

  Currently, Kado offers three different Kado native wallets that run on Avalanche, Solana, and Ethereum.Few readers

• Can I buy an NFT using Kado Ramp?

  We do not currently offer the ability to buy NFTs directly through Kado Ramp.Few readers

• What blockchains are compatible with the Bitcoin?

  Users can only send Bitcoin to the Bitcoin blockchain.Few readers