Question 1

What payment methods can I use on Kado?

Accepted Answer

Kado accepts debit/credit cards internationally and ACH or Wires in the U.S. Please see our supported countries for more details.

If using a card, we recommended using a debit card, as credit card issuers decline crypto transactions more frequently than debit cards.

Question 2

Where is Kado Ramp Operational?

Accepted Answer

Kado Ramp is live in 140+ countries, and all US states except for Connecticut, New York, North Carolina, Texas, South Dakota, and Hawaii due to state regulation. Please see our supported countries list

The countries Kado Ramp is NOT live in are listed below:

Afghanistan Algeria Bangladesh Belarus Bolivia Burkina Faso Cameroon Cape Verde Central African Republic China Congo (the Democratic Republic of the) Congo (the) Cuba Côte d'Ivoire Egypt Eritrea Ethiopia Ghana Haiti Honduras Iran Iraq Kenya Latvia Lesotho North Korea Lebanon Liberia Libya Mali Morocco Mozambique Myanmar Namibia Nepal Nigeria Pakistan Qatar Russian Federation Saudi Arabia Senegal Sierra Leone Somalia South Sudan Sri Lanka Sudan (the) Syrian Arab Republic Tanzania Uganda Ukraine United Arab Emirates Venezuela* Western Sahara Yemen Zambia Zimbabwe

*Only natural person contact permitted at this time

Question 3

Why do you require KYC?

Accepted Answer

Kado's banking partners legally require KYC for all onramp/banking activities. KYC helps protect against fraud and suspicious activities. Additionally, this allows Kado to raise limits for all users, in tandem, as opposed to other service providers without KYC and lower limits. We take the security and compliance of our customers very seriously, and we have a thorough process in place to ensure that all accounts meet the necessary requirements.

Question 4

How long does KYC take?

Accepted Answer

If the information you've provided is accurate and the documents provided are clear and readable, our automatic KYC process should take just a few minutes.

If the automated KYC process is not successful, the information will be manually reviewed over the next few days and we'll follow back up with you.

Question 5

How can I raise my daily spend limit on Kado Ramp?

Accepted Answer

Kado Ramp has different account levels with varying spending limits. All new users start at Level 1 with a daily spending limit of $500. To increase their spending limit and raise their account level, users can go through the Know Your Customer (KYC) approval process and complete transactions on the platform. This helps to protect against fraud and build trust on the platform.

Customers become eligible for a daily spending limit of $1,500 after meeting the following criteria:

14 days have passed since their first order
They have made at least 5 purchases through Kado Ramp
They have purchased more than $1,500 in total through the platform

Customers can also become eligible for a daily spending limit of $3,000 after meeting the following criteria:

28 days have passed since their first order
They have made at least 10 purchases through Kado Ramp
They have purchased more than $3,000 in total through the platform

Question 6

How long does a Kado Ramp transaction take?

Accepted Answer

After confirming the disbursement email, the assets should show up in your wallet in less than 10 minutes if the payment method used is a debit/credit card or bank transfer. Wire transfers can take a few hours or up to 2-3 days. If you still don't see it after the time previously stated, please reach out to support@kado.money.

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