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Kado Account FAQ
Kado account-specific questions.
What should I do if I don't receive my funds immediately?
If your funds have not been transferred please reach out to the Kado Support team and we'd be happy to help you. Keep in mind, wire transfers can take days to complete and the fastest way to transfer funds on Kado Ramp is through an ACH bank transfer or debit/credit card.
How can I change my payment information?
You can update your payment information by going into the "My Account" tab, clicking the three dots on your current information, and selecting "Update".
Can I get my money back if I lose my seed phrase from a wallet that funds were sent through Kado?
Kado does not hold or interact with any web3 wallet seed phrases. If you lose the seed phrase to a web3 wallet you will need to contact the wallet that you use. Always ensure to keep your seed phrase in a safe place, because it is not guaranteed you will retrieve funds if the seed phrase is lost.
How do I find my pending transactions?
To find your pending transactions, log in to Kado and click "Transaction History". There you can sort your transactions and click "pending".
Is there an age requirement to use Kado Ramp?
Yes, the minimum age requirement to use Kado in all countries is 18.