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Kado Account FAQ
Kado account-specific questions.
Why does my transaction say "Pending"
If your transaction says "pending" this means that you need to confirm via your email to have the payment successfully go through.
What should I do if I don't receive my funds immediately?
If your funds have not been transferred please reach out to the Kado Support team. Keep in mind that wire transfers can take days to complete. The fastest way to transfer funds on Kado Ramp is through an ACH bank transfer or debit/credit card.
How can I verify my home address?
You can verify your home address by sending us a photo of your government-issued ID or passport.
How do I unlock my account?
Unlock your account by paying the balance owed to Kado for funds that were received, but not paid for.
How can I change my payment information?
You can update your payment information by going into the "My Account" tab, clicking the three dots on your current information, and selecting "Update".
Can I get my money back if I lose my seed phrase from a wallet that funds were sent through Kado?
Kado does not hold or interact with any web3 wallet seed phrases. If you lose the seed phrase to a web3 wallet you will need to contact the wallet that you use. Always ensure to keep your seed phrase in a safe place, because it is not guaranteed you will retrieve funds if the seed phrase is lost.
Why is my account locked?
Accounts will be locked if the user owes Kado funds that were exchanged, but not paid.
How do I find my pending transactions?
To find your pending transactions, log in to Kado and click "Transaction History". There you can sort your transactions and click "pending".
Why does my transaction say "Authorized"
If your transaction says "Authorized", this means your payment is going through and waiting for email verification. Please check your email and verify the transaction.
Is there an age requirement to use Kado Ramp?
Yes. The age requirement to use Kado Ramp in all countries is 18
How do I find my canceled transactions?
You can find your canceled transactions by clicking "Transaction History" on the Kado Dashboard. Then, filter by status and select "Cancelled".