Question 1

What payment methods can I use on Kado?

Accepted Answer

For most international payments, Kado accepts debit cards, credit cards, SEPA Instant transfers, and PIX. Argentina, Chile, Mexico and Peru: local bank transfers now available!

In the U.S., you can use debit cards, credit cards, Apple Pay, Google Pay, ACH transfers, or Wires to purchase crypto via Kado.

Please see our supported countries for more details.

If using a card, we recommended using a debit card, as credit card issuers decline crypto transactions more frequently than debit cards.

Question 2

Where is Kado Operational?

Accepted Answer

Kado Ramp is live in 150+ countries, and all US states except for Alaska, Arkansas, Connecticut, New York, North Carolina, and Texas due to state regulations. Please see our supported countries list for more information.

Bank transfers are not currently available in FL and LA.

The countries Kado is NOT live in are listed below:

Afghanistan
Belarus Bolivia Burkina Faso Cameroon Cape Verde Central African Republic China Colombia Comoros Congo (the Democratic Republic of the) Congo (the) Cuba Egypt Eritrea Ethiopia Ghana Haiti
Honduras Iran Iraq Kenya Latvia Lebanon
Lesotho Liberia Libya
Mali Mozambique Myanmar
Namibia Niger Nigeria North Korea Pakistan
Russian Federation Saudi Arabia Senegal Sierra Leone Somalia South Sudan Sri Lanka Sudan (the) Syrian Arab Republic
Tanzania Uganda Ukraine United Arab Emirates Venezuela Western Sahara Yemen Zambia Zimbabwe

Question 3

Why do you require KYC?

Accepted Answer

Kado's banking partners legally require KYC for all onramp/banking activities. KYC helps protect against fraud and suspicious activities. Additionally, this allows Kado to raise limits for all users, in tandem, as opposed to other service providers without KYC and lower limits. We take the security and compliance of our customers very seriously, and we have a thorough process in place to ensure that all accounts meet the necessary requirements.

Question 4

How long does KYC take?

Accepted Answer

If the information you've provided is accurate and the documents provided are clear and readable, our automatic KYC process should take just a few minutes.

If the automated KYC process is not successful, the information will be manually reviewed over the next few days and we'll follow back up with you.

Question 5

How long does a Kado Ramp transaction take?

Accepted Answer

The assets should show up in your wallet in less than 10 minutes if the payment method used is a debit/credit card or bank transfer. Wire transfers can take a few hours or up to 2-3 days. If you still don't see it after the time previously stated, please reach out to support@kado.money.

Question 6

What are the fees for Kado?

Accepted Answer

The current fee structure for Kado is:

| Type | Fee | Limit (24hrs) | | -- | --- | --- | --- | | U.S. Debit Card | 2.99% ($1.99 min fee) | Up to $1,000.00 | | International Debit Card | 3.49% ($1.99 min fee) | Up to $1,000.00 | | Credit Card | 4.49% ($1.99 min fee) | Up to $1,000.00 | | Apple Pay | Same as above (debit vs. credit, respectively) | Up to $1,000.00 | | ACH Bank Transfer | 0.99% ($1.99 min fee) | Up to $500.00 | | SEPA Instant Transfer | 0.99% ($1.99 min fee) | Up to €2,500.00 | | PIX Bank Transfer | 2.79% ($1.99 min fee) | Up to $5,000.00 | | LATAM Bank Transfer | 2% ($1.99 min fee) | Up to $1,000.00 | | U.S. Wire Transfer | 0.99% ($19.99 min fee) | Up to $10,000.00 | | Gas/Network Fee | Varies per network ($0.01 min fee) |

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